 Please use the
links below to find help you may need in ordering,
refilling, and checking your order status. We
have also listed our policies for you to view below.
SECURITY This site has security measures in place
to protect the loss, misuse and alteration of the information under our
control, including, but not limited to: the use of VeriSign SSL
certificate, firewall servers, network monitoring, and secure database
servers
COOKIES Our site uses cookies only for placing your order.
PRIVACY STATEMENT We have the following privacy statement in order
to demonstrate our firm commitment to privacy. We are here disclosing our
practices regarding information gathering and practices for this website.
With the "Order" form we collect contact information (like your email
address) and financial information (credit card numbers). This information
is only used to fulfill our customer orders. Financial information that is
collected is used to bill the user for products and services. Medical
information is used by our medical staff to approve or decline orders for
specific medications.
SHIPPING POLICIES Once your order is approved, it will be forwarded
to the pharmacy for fulfillment. Once the pharmacy has received your
prescription, it will be filled and shipped within two business days. We
will notify you only if there is a problem with your order. If you do not
hear from us, you may assume that your order processed. We do not process
prescription orders on Sunday. If you place an order after 10:00 am
Eastern Standard Time on Saturday, the order will most likely be reviewed
by the physician and be sent to the pharmacy on Monday. All orders are
shipped by Federal Express delivery. Federal Express $18 (U.S. orders
only).
NO P.O. BOXES Please remember that FedEx will require an adult
signature at delivery. We must ship your order to a place of business or a
residence where there is someone available to sign for the package during
regular business hours.
CONTACT US Our site uses the "Contact Us" form for customers to
request information about problems with an order or to ask a question or
make comments, or request information about products, and services. This
information is only used to help our customers.
QUESTIONS ABOUT YOUR ORDER and CANCELLATION POLICY
You may cancel your order before it is shipped by filling out our Contact
Us form. During after hours you may leave a voice mail message. If the
order has not yet been approved by the physician, we will cancel your
order. You cannot cancel an order once the physician has approved it.
No refunds or exchanges of prescription medications due to Federal Law.
THE ORDER PROCESS:
Browse and select your medication.
Fill out the order form and Medical Questionnaire.
Your order request information will be sent to a U.S. Licensed Physician,
who will review your information.
Upon approval, a doctor will issue a prescription for an FDA-approved
medication.
Your prescription will be filled and shipped between 1 to 3 business days,
depending on the shipping options you choose on the order form.
NOTE:
For certain medications, we may need to contact your Primary Care
Physician (PCP). Fill out this box on the order form in case we need your
PCP’s approval for a prescription you are ordering.
In the case that we contact your PCP, we will ask your doctor to write you
a script for the medication you are ordering. This is similar to your
storefront pharmacist calling your doctor to confirm a prescription he or
she has written.
If you choose not to supply for PCP’s contact information or your doctor
will not write you a script, you can request a visit from a U.S. Licensed
Physician via Traveling M.D., our nationwide network of visiting doctors.
Upon approval, your doctor will issue you a prescription for and
FDA-approved medication.
Your doctor will forward this script to a U.S. Licensed Pharmacy and your
prescription will be filled and shipped between 1 to 3 business days,
depending on the shipping options you choose on the order form.
There is a one-time visitation fee of $225 to receive a house call from
your doctor. The prescription your doctor writes for you based on this one
visit will allow you to order multiple refills valid for up to one year.
SHIPPING:
We offer 3-day, 2-day, and overnight shipping.
When placed by 2 PM EST, orders that are approved by your doctor or from
our Traveling M.D. network and forwarded to the pharmacy will be shipped
the next day and will normally arrive the following day.
Please remember that FedEx will require an adult signature upon delivery.
We must ship your order to a place of business or a residence where
someone is available to sign for the package during regular business
hours.
We will notify you only if there is a problem with your order. If you do
not hear from us, you may assume that your order has been processed.
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